FAQ

New Zealand Parking Association

New Zealand Parking Association

Frequently Asked Questions

Non-Member queries

Can anyone join the NZPA?

Membership is available to professionals currently involved in the NZ parking industry. The association at present, consists of any public company, local authority, government department, private organisation or any individual/organisation that supports the aims or objectives of the NZPA.

How do I become a member of the NZPA ?
Click here for details of how to join the NZPA

What benefits do I get by joining the NZPA ?
Click here for details of NZPA membership benefits

Can I have a list of your members?
This list is only available to members.

Can you recommend a company that offers parking related services/products?
See our links page which lists a comprehensive range of NZ based companies that offer parking equipment, consultation and services. The NZPA does not endorse any particular supplier, and is not responsible for the products or service a company delivers.

The media

What issues do the NZPA comment on?

Parking industry related issues such as:

· on-street parking enforcement

· car park safety

· training

· raising standards within the industry

· the role of parking in traffic management

· industry practices, including contract issues

· abuse towards those who work in the parking industry

Whilst the NZPA is pleased to comment on any of the above, we do not provide comment on individual parking cases

Technical

Do you hold any parking statistics?
We do not gather or hold parking statistics. To find such data you can try contacting the individual Local Authorities or Land Transport New Zealand

Public

Can the NZPA help me with a complaint I have regarding a parking issue?
We are not set up to deal with parking complaints from the general public, nor are we a regulatory body, so unfortunately we will not able to help with your query. You are best to contact the local authority that the parking matter is related to.

What can I do if I have a complaint against a company I believe to be a member of the NZPA?
If you have a complaint with a company that you believe to be a member of the NZPA, follow their complaints procedure in order to resolve the issue. If you feel the issue has not been resolved satisfactorily, and you wish to pursue the matter further, please write to the Chairman of the New Zealand Parking Association, detailing the nature of your complaint and enclosing copies of any correspondence you have had with the company. Whilst the NZPA cannot get involved in individual cases, if a large number of complaints are received against a member of ours we will review their membership status.

Who else can I contact for help with a parking issue?
Parking Infringement – on-street
If you have received a infringement notice when parking on-street and you wish to appeal the infringement you should write to the address detailed on the infringement, within 28 days. If your initial appeal is rejected and you wish to continue to pursue the matter, you can then request to have the matter heard in Court by Justices of the Peace. An infringement notice from a local authority does not carry a conviction.

In a Car Park Operated by a Private Company; (not on behalf of a Local Council); e.g. a Shopping Centre, a Rail Company, or other car park intended for use by the public.

This is private land and if you wish to appeal the infringement, find out who has issued the infringement and what that company’s appeals process is. You may need to phone the company in order to do this, alternatively details of how to appeal may be found on the back of the infringement, and/or in paper work the company have sent you. It may also be worth writing to the company/individuals that own the piece of land (who may have contracted out the operation of enforcing the parking). Unlike on-street parking, there are no regulations governing off-street parking enforcement when it is carried out on private land.

Where would I find a copy of the local bylaws?

Most local authorities have a website and the bylaws are displayed here, or they can be found at any library or council offices.

How do I become a parking enforcement officer?

Contact the HR department of your local authority and find out when the next intake is.

Why do we need parking enforcement officers?

Parking enforcement officers patrol the regions roads to promote:

· Road safety

· Equitable turnover of kerbside and off-street parking spaces

· Protection of assets

· Public information and education

Are Parking Enforcement officers on commission?

Is there a quota system?

No there are no quotas, but just as anybody else Parking Enforcement officers are expected to do a fair days work.

Aren't parking enforcement officers supposed to give 'a few minutes grace' before issuing a infringement notice?

Contrary to popular misconception, you are not - and never have been - permitted to stop for 'a few minutes' other than to set down or pick up passengers or load and unload goods (in the absence of any loading restrictions). A traffic warden or parking attendant may observe a vehicle for a few minutes to see if any such activity is going on before issuing a parking infringement, but there is an increasing trend to issue the infringement as soon as an illegally parked vehicle is seen. If you have been loading or unloading it is incumbent on the driver to produce evidence to that effect. There is no grace period.

What happens if one sticks a pay-and-display ticket on the windscreen and it falls, face down, on the dashboard before returning to the vehicle?

You will get a parking infringement! You are under an obligation to both "pay" and "display" - you are required to place the ticket, face up, on the dash board in such a position that it can be clearly seen by the enforcement officer.

Disclaimer

The answers provided in these FAQs are given in good faith and are based on experience and practice. However the information given is purely for the initial guidance of the reader and does not reflect a current legal opinion. Furthermore the New Zealand Parking Association will not accept any liability or responsibility for the contents or accuracy or for any action taken as a result of anything contained in the FAQ answers.

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